Shipping Information

Our shipping rates are calculated by weight as follows:

Our Post and Packing rates are done on a total weight system rather than by each individual item ordered. At the bottom of each product description you will see a shipping weight, please use this when calculating the price for shipping.

Example 1

Description                                      Qty      Weight of 1 Item      Total weight for item

Foil Balloon Weight                          4          0.03                            0.12

Box Balloon Weight                          1          0.03                            0.03

Star Balloon Weight                          1          0.03                            0.03

                                                                                                         0.18 total weight

Price for Shipping is £2.00

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Example 2

Description                                      Qty      Weight of 1 Item      Total weight for item

Foil Balloon Weight                          6          0.03                            0.18

Box Balloon Weight                          1          0.03                            0.03

Star Balloon Weight                          1          0.03                            0.03

                                                                                                         0.21 total weight

Price for Shipping is £3.00

_________________

Example 3

Description                                      Qty      Weight of 1 Item      Total weight for item

Star Balloon Weight                          1          0.03                            0.03

                                                                                                         0.03 total weight

Price for Shipping is £2.00

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Up to and including                                  0.1kgs  £1.00

Over 0.1kgs and up to and including        0.2kgs  £2.00

Over 0.2kgs and up to and including        0.3kgs  £3.00

Over 0.3kgs and up to and including        0.4kgs  £4.00

Over 0.4kgs and up to and including        0.5kgs  £5.00

Over 0.5kgs and up to and including        0.6kgs  £6.00

Over 0.6kgs and up to and including        0.7kgs  £7.00

Over 0.7kgs and up to and including        0.8kgs  £8.00

Over 0.8kgs and up to and including        0.9kgs  £9.00

Over 0.9kgs                                                         £10.00

All orders sent to your customers are despatched by Royal Mail first class delivery. Please make sure you include the correct shipping address.

All orders will normally be dispatched within 24-48 hours (excluding
weekends, bank holidays and Wednesday afternoons). Please tell your
customers that delivery can take up to 5-7 working days

Payment details
All payments on this site are processed through secure servers. PayPal is
our preferred payment gateway, but remember, you don't need a PayPal account
to pay using a debit or credit card

Returns
Please contact us (using the Contact US Page) should you experience any problems so that we may resolve the matter quickly and effectively.

Returns will only be accepted if -

• The product is faulty or damaged.
• If we have made a mistake with your order.
• The items have been unused.
• The items are in their original package.
• Under the Distance Selling Regulations

Please use the contact us form to request a returns authorisation before
returning any items